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Data Protection Statement

This Data Protection Statement applies to SantéVie Sàrl.
The provisions of this Data Protection Statement take precedence in the event of any contradiction, of any kind, between this statement and other contractual terms or the general terms and conditions of SantéVie Sàrl that apply otherwise.
Data protection is a matter of trust, and we value that:
We respect your individuality and privacy. Likewise, we strive to ensure the protection of your personal data and its processing in accordance with the law.

We firmly believe in obtaining your consent for the processing of your personal data. Through this Data Protection Statement, we provide you with comprehensive information about the methods we apply in this regard. Ultimately, the decision is yours as to whether or not you want your data to be processed.

This Data Protection Statement includes both past and future information. If you consent to the processing of your personal data, this applies not only to information we will collect in the future but also to data already stored with us. When we refer to the processing of your personal data in this statement, we mean any related operation. For example:

  • the collection
  • the recording
  • the management
  • the use
  • the transmission
  • the disclosure or
  • the deletion of your personal data

 

1. How Do We Protect Your Personal Data?

We have implemented technical and organizational measures to ensure the security of your personal data. This allows us to protect your session data and personal information from unauthorized and unlawful processing, as well as from risks such as loss, modification, disclosure, or unintentional access. However, you should be fully aware that transmitting information via the internet and other electronic channels carries certain security risks, and we cannot provide any guarantees regarding the security of information transmitted through these means.

 

2. How Long Do We Retain Your Data?

We retain your personal data for as long as we deem necessary or appropriate to ensure compliance with applicable laws or as long as they are required for the purposes for which they were collected. We delete your personal data as soon as they are no longer needed and, in any case, no later than the maximum retention period prescribed by law.

 

3. What Are Your Rights Regarding Your Personal Data?

You have the right to exercise your data protection rights at any time. In particular, you are entitled to request information about your stored personal data, to have them corrected or completed, to object to their processing, or to request their deletion. You will find the contact details for making such requests in Section 4 below. We reserve the right to communicate with you electronically (especially via email) regarding the topics mentioned above.

 

4. How to Contact Us?

If you wish to exercise your rights regarding your personal data or if you have any questions or concerns about how they are processed, you can contact us by email at: contact@santevie.ch. We will make every effort to respond to your inquiries or concerns promptly.

 

5. Who Is Responsible for the Collected Data?

We are legally required to inform you about the entity responsible for managing the file containing your personal data. The responsible entity is: SantéVie Sàrl, Clos de la Fonderie 17, 1227 Carouge, Switzerland.

 

6. When Do We Collect Personal Data?

We collect your personal data whenever we interact with you, in various situations. This includes, for example, the following circumstances:

  • You purchase our products via our website.
  • You participate in our courses, seminars, or other training programs.
  • You order and use one of our customer cards or loyalty cards.
  • You receive a newsletter or another form of advertising related to our products and services.
  • You become a member of one of our customer loyalty programs.
  • You take part in one of our market studies or opinion surveys.
  • You use our website and mobile apps, our offerings on internet platforms, multimedia portals, or social networks, or communicate with us or third parties via these channels.
  • You communicate with us by phone, fax, email, voice messages, text messages (SMS), multimedia messages (MMS), video messages, or instant messaging.
    You engage with us at special events such as promotional activities, sponsorship activities, or cultural and sports events.

 

7. What Personal Data Do We Collect?

The personal data we collect is diverse. Some of it is provided directly by you, while other data is recorded automatically or manually during interactions with us. The collected data includes:
Personal Information:

  • First and last name
  • Date of birth and age
  • Place of residence
  • Purchase habits related to our products
  • Delivery address
  • Billing address
  • Bank account details for transfers
  • Preferred language
  • Phone number(s)
  • Email address(es)
  • Customer and loyalty card numbers
  • Subscription information for newsletters or other advertising materials
  • Consent for receiving promotional content
  • Online customer account information (including account creation date, username, and profile pictures)

Customer Activity Data:

  • Contract and invoice details (including date, nature, and content of the contract, parties involved, duration, contract value, and claims made under the contract)
  • Purchase information (including date, location, and time of purchase, type, quantity, and value of purchased goods or services, shopping cart details, abandoned carts, payment methods used, payment office, purchase history)
  • Customer service information (including returned products, complaints, warranty cases, delivery information)
  • Session data from visits to our website, mobile apps, or other online platforms (including visit duration and frequency, selected languages and countries, browser and operating system details, IP addresses, search keywords and results, reviews submitted)
  • Location data when using mobile devices
    Information on loyalty points accumulated by customer and loyalty cardholders
  • Communications via phone, fax, email, voice messages, text messages (SMS), multimedia messages (MMS), video messages, or instant messaging.

 

8. Why Do We Process Personal Data?

We process your personal data for various purposes, which can be grouped into different categories. Specifically, we may process all or part of your personal data for one or more of the purposes listed below:

8.1 Purposes Related to Our Goods and Services

  • Preparation and sale of our goods and services.
  • Execution of orders and contracts, including sending order confirmations, shipping and delivery processes, and billing operations.
  • Organization and execution of courses, seminars, or training sessions.
  • Organization and execution of customer service activities.
  • Organization and execution of customer or loyalty card programs.
  • Organization and execution of market research and opinion surveys.
    Creditworthiness verification of customers.

8.2 Purposes Related to Customer Communication

  • Preparation, management, and execution of customer communication via postal mail or electronic means.
  • Commercial communication via postal mail, as well as phone, fax, email, voice messages, text messages (SMS), multimedia messages (MMS), video messages, or instant messaging.
  • Evaluation of the use of our offers through phone, fax, email, voice messages, text messages (SMS), multimedia messages (MMS), video messages, or instant messaging, assessing aspects such as type, frequency, duration, and exact location of usage.

8.3 Purposes Related to Special Events and Activities

  • Organization and execution of contests or lotteries, including notifying winners and publishing their names on our website, mobile apps, or via our offerings on internet platforms, multimedia portals, or social networks.
  • Organization and execution of special events such as promotional activities, sponsorship activities, or cultural and sports events.

8.4 Purposes Related to Direct Marketing

  • Streamlining processes, particularly purchasing or booking procedures, and leveraging insights from customer behavior analysis to continuously improve all product and service offerings.
  • Preventing unnecessary advertising through insights derived from customer behavior analysis to enable individualized and personalized direct marketing.
  • Sending personalized and targeted advertising via postal mail, phone, fax, email, voice messages, text messages (SMS), multimedia messages (MMS), video messages, or instant messaging.
  • Personalizing and tailoring offers and advertisements displayed on our website, mobile apps, or through our channels on internet platforms, multimedia portals, and social networks.

 

9. To Whom Do We Share Your Personal Data?

We only share your data with service providers involved in shipments.

Your data is NEVER shared with external providers that are not directly linked to our business operations.

These service providers are contractually obligated to process personal data exclusively within the scope of their assigned tasks and according to our instructions. We require our service providers to comply with technical and organizational measures that ensure the protection of personal data. If these providers operate in countries where data protection laws do not offer the same level of security as Swiss law, we contractually ensure that they adhere to a data protection standard similar to that of Switzerland.
Additionally, if necessary for compliance with applicable laws and regulations, we may disclose your personal data at the request of courts, by order of competent authorities, or in accordance with other legal obligations to protect and defend our rights or assets.

 

10. How Do We Use Cookies?

On our website, we use cookies, which are small text files stored on your computer or mobile device when you visit one of our web pages. Below, we provide comprehensive information about our use of cookies.

10.1 Why Do We Use Cookies?

Cookies help ensure the functionality of our website, such as enabling the shopping cart feature. Additionally, we use cookies to tailor our online offerings to your preferences, providing you with an optimal browsing experience. We also use cookies to optimize our advertising, allowing us to offer ads, products, and services that are more relevant to your interests based on your use of our website. Our goal is to make our website as appealing as possible and to present you with advertising that aligns with your preferences.

10.2 What Types of Cookies Do We Use?

Most of the cookies we use are session cookies, which are automatically deleted from your computer or mobile device at the end of your browsing session. For example, session cookies store your selected country or language settings, as well as your shopping cart, when you navigate across multiple pages.
Additionally, we use temporary or persistent cookies that remain stored on your computer or mobile device beyond the end of your session. These cookies recognize your data and preferences automatically during future visits to our website. These temporary or persistent cookies remain stored for a period ranging from one month to ten years and are automatically deactivated after their programmed expiration. They are designed to make our website more user-friendly, efficient, and secure.

We do not use third-party company cookies to track your shopping or browsing habits. The only cookies used are those related to the SantéVie website.

10.3 What Data Is Stored in Cookies?

No personal data is stored in the cookies we use. These cookies cannot be linked to any specific person. When a cookie is activated, it is assigned an identification number only.

10.4 How Can You Prevent Cookies from Being Stored?

Most web browsers automatically accept cookies when visiting a website. However, you can configure your browser to reject cookies or prompt you before accepting them. Additionally, you have the option to delete stored cookies from your computer or mobile device using the browser settings designed for this purpose.

 

11. How Do We Use Log Data?

Whenever you visit our website, certain usage data from your web browser is automatically transmitted to us for technical reasons and stored in log files, known as log files. This includes the following data: date and time of access to our website; name of the accessed webpage; IP address of your computer or mobile device; address of the webpage from which you accessed our site; volume of transmitted data; as well as the name and version of your browser. The analysis of these log files helps us improve our website, enhance user experience, detect and correct errors more quickly, and adjust server capacity. Log files allow us to determine peak website traffic times and allocate the appropriate data volume to ensure optimal performance.

We do not use third-party log files to track your shopping or browsing habits. The only log files used are those related to the SantéVie website.

12. How Do We Use Our Website Analytics Tools?

To continuously improve and optimize our online offerings, we use tracking technologies. These are web analytics tools that generate statistics and visual reports on how our website is used. The usage data collected for this purpose is transferred to a dedicated server, which may be located abroad, depending on the provider of the web analytics tool. For the most commonly used tool, Google Analytics, the recorded data is transferred with an abbreviated IP address, which prevents the identification of specific devices. Google follows the data protection rules defined by the Swiss-U.S. Privacy Shield Framework and is registered under the Swiss-U.S. Privacy Shield program of the U.S. Department of Commerce (More information is available here: https://www.privacyshield.gov/Swiss-US-Privacy-Shield-FAQs). The IP address transmitted by your browser through Google Analytics is not merged with other data. Google may only share data with third parties if required by law or within the framework of data processing agreements.
You have the option to prevent the collection of data related to your use of the website (including your IP address) generated via cookies for Google, as well as the processing of this data by Google, by downloading and installing the browser plugin available at: https://tools.google.com/dlpage/gaoptout?hl=fr. More detailed information regarding Google Analytics and data protection is available at https://tools.google.com/dlpage/gaoptout?hl=fr or https://support.google.com/analytics/answer/6004245?hl=fr.

 

13. How Do We Use Social Media Plugins?

Our website uses social media plugins, such as those provided by social networking services like Facebook, Twitter, or Google+. These plugins are identified by the logos of the respective providers and may include buttons such as “Like,” “Google+,” or “Twitter.”
When you visit a page on our website that contains such a plugin, your browser establishes a direct connection with the provider’s server. The content of the plugin is then transmitted directly from the provider’s website to your browser and integrated into the visited page. Due to this integration, the provider is informed that you have accessed our webpage. If you are already logged in to the provider’s service, they can associate your visit to our website with your profile. When you interact with the plugin, such as clicking “Like” or leaving a comment, the corresponding information is transmitted directly from your browser to the provider’s server and stored there.
If you do not want the provider to collect data about you via our website, you must log out of their service before accessing our website. Please note that even if you are not logged in, social media providers can still collect anonymized data through social plugins by placing a cookie on your device. These data may later be linked to your profile if you log in to one of these providers at a later time.
If a social login service (e.g., “Facebook Connect”) is available for logging in, data will be exchanged between the provider and our website. In the case of “Facebook Connect,” this may include information from your public Facebook profile. By using such login services, you authorize the transfer of your data.
For information about the purpose and extent of data collection, how the providers process your data, your rights regarding data protection, and how you can delete your data, please refer to the privacy policies of the respective providers:

  • Facebook Ireland Ltd. resp. Facebook Inc.: https://fr-fr.facebook.com/about/privacy/
  • Google Inc.: http://www.google.com/intl/de/privacy/plusone/
  • Twitter Inc.: http://twitter.com/privacy

If you do not want providers to collect data about you via cookies, you can enable the third-party cookie blocking function in your browser settings. With this setting activated, your browser will not send any cookies to servers that integrate content from other providers. However, please note that this measure may cause certain functions of our website to stop working.

 

August 2019